Monday, January 11, 2010

computers not their strong suit

Some people just don't seem to be adjusting to the whole "computer age" thing. For example, these real exchanges were posted on the Not Always Right blog:

A post office employee in Phoenix Arizona relates this conversation....

Customer: “Excuse me, I sent a letter last week but it came back. Can you tell me why?”

Me: “Sure, do you have it with you?” (The customer hands it over. It doesn’t take long to figure out the problem.)

Me: “Oh, okay. You’re going to need a valid house address to have it sent.”

Customer: “I did put the address!”

Me: “That’s an email address, ma’am.”

Customer: “Yes, and it’s valid. I checked!”

A customer service agent for a broadband company in Glasgow, UK relayed this incident:

Customer: “I’ve just received a leaflet for broadband from you. What’s broadband?”

Me: “It’s a faster type of internet.”

Customer: “What’s internet?”

Me: “It’s a method of accessing information through a computer.”

Customer: “What’s a computer?”

Me: “I don’t think this offer is for you, sir.”

A Tech Support worker for an internet retailer in Washington State tells this story:

Caller: “So, my item has been stuck in the shopping cart with the little thingy spinning for the last 20 minutes.”

Me: “By any chance have you tried refreshing your screen?”

Caller: “Of course. I’ve tried that three times now.”

Me: “And what happened when you refreshed sir?”

Caller: “The screen went black then came back on the screen with the spinny-thingy.”

Me: “Sir, it sounds like your turning your monitor on and off, not refreshing the screen.”

Caller: “Well, it looks refreshed to me!”

via (The Customer is) Not Always Right blog.

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