Some people just don't seem to be adjusting to the whole "computer age" thing. For example, these real exchanges were posted on the Not Always Right blog:A post office employee in Phoenix Arizona relates this conversation....
Customer: “Excuse me, I sent a letter last week but it came back. Can you tell me why?”
Me: “Sure, do you have it with you?” (The customer hands it over. It doesn’t take long to figure out the problem.)
Me: “Oh, okay. You’re going to need a valid house address to have it sent.”
Customer: “I did put the address!”
Me: “That’s an email address, ma’am.”
Customer: “Yes, and it’s valid. I checked!”
A customer service agent for a broadband company in Glasgow, UK relayed this incident:
Customer: “I’ve just received a leaflet for broadband from you. What’s broadband?”
Me: “It’s a faster type of internet.”
Customer: “What’s internet?”
Me: “It’s a method of accessing information through a computer.”
Customer: “What’s a computer?”
Me: “I don’t think this offer is for you, sir.”
A Tech Support worker for an internet retailer in Washington State tells this story:
Caller: “So, my item has been stuck in the shopping cart with the little thingy spinning for the last 20 minutes.”
Me: “By any chance have you tried refreshing your screen?”
Caller: “Of course. I’ve tried that three times now.”
Me: “And what happened when you refreshed sir?”
Caller: “The screen went black then came back on the screen with the spinny-thingy.”
Me: “Sir, it sounds like your turning your monitor on and off, not refreshing the screen.”
Caller: “Well, it looks refreshed to me!”
via (The Customer is) Not Always Right blog.
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